At Souq On, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping and Delivery Policy outlines how your orders are processed, the expected delivery times, and any additional details related to shipping.

1. Shipping Areas

We offer shipping services to most regions within and outside the Gulf Cooperation Council (GCC). If there are any exceptions or areas not covered, this will be clarified during the checkout process.

2. Delivery Timeframes

– Local Orders: Orders within Saudi Arabia, the UAE, or Egypt typically take [5 – 10 business days] for delivery.
– International Orders: International orders may take [12 – 25 business days] or more depending on the shipping destination and customs procedures.
Note: Delivery times may be affected during public holidays or due to unforeseen circumstances such as adverse weather conditions.

3. Shipping Fees

– Local Shipping: Shipping fees are calculated based on the weight and size of the order as well as the delivery location.
– International Shipping: International shipping fees vary based on the destination and the size of the order. Final costs will be displayed before completing the purchase.
Special Offers: We may offer special promotions such as free or discounted shipping from time to time. These offers are applied automatically when available.

4. Tracking Shipments

Once your order has been completed and processed, you will receive a tracking number that can be used to monitor your shipment’s status via the chosen shipping company’s website. Tracking details will be sent to you via email.

5. Delivery Delays and Issues

– Delays: In case of unexpected delays in delivery, we will notify you as soon as possible.
– Incorrect Addresses: Please ensure that the address you provide during checkout is accurate. We are not responsible for any delays or failure to deliver due to incorrect or incomplete addresses.
– Undelivered Orders: If you do not receive your order within the expected timeframe, please contact us immediately at info@souq-on.com and we will work to resolve the issue as quickly as possible.

6. Taxes and Customs Duties

– International Orders: There may be customs duties or taxes due on international shipments, which are the responsibility of the customer. We are not liable for any delays or additional charges due to customs procedures in the destination country.

7. Order Cancellations and Modifications

– Before Shipping: You can cancel or modify your order before it is shipped. Please contact us as soon as possible if you need to make any changes.
– After Shipping: Once the order is shipped, it cannot be canceled or modified. In this case, please refer to our Return and Refund Policy.

8. Contact Us

If you have any questions or inquiries regarding shipping and delivery, please contact us via email at info@souq-on.com.