At Souq On, we prioritize customer satisfaction and strive to ensure an enjoyable shopping experience. If you are not satisfied with your purchase, we offer a flexible and clear return and refund policy.

1. Return Policy

– Return Period: You can return products within [5 days] from the date of receipt.
– Condition of Products: The products you wish to return must be unused and in their original condition, including all accessories and user manuals (if applicable).
– Non-returnable Products: Some products may not be eligible for return for health or legal reasons, such as intimate apparel, perishable goods, or custom-made products.

2. Return Process

– Return Request: Contact us via [email: info@souq-on.com] to initiate the return process.
– Invoice Submission: Please send a copy of the invoice via email with your return request and specify the reason for the return.
– Shipping Costs: The customer is responsible for return shipping costs, unless the return is due to our error (e.g., receiving a defective or incorrect product).

3. Refund Process

– Processing Refund: After we receive and inspect the returned products, we will process the refund. This may take [specify time period, e.g., 7-14 days].
– Refund Method: Refunds will be issued to the original payment method used for the purchase or another method agreed upon with customer service.
– Fees: Some transactions may incur processing or administrative fees, which will be clarified when you request a return.

4. Product Exchange

– If you wish to exchange a product for another, you can contact us to arrange this, depending on the availability of the desired product.

5. Policy Changes

– We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, so we recommend reviewing it regularly.

6. Contact Us

– If you have any questions or inquiries about the return and refund policy, please contact us via email at: info@souq-on.com.